Desk lead follow-up: every enquiry answered within 5 minutes
Desk is a car dealership lead follow-up service: a trained assistant replies to every new enquiry within 5 minutes, Monday to Saturday, and works your follow-up list every day after that. It’s the job a BDC does in a big dealership, for a yard that doesn’t have one.
- Hours
- Mon to Sat, 8am to 6pm Brisbane time
- New enquiries
- Answered within 5 minutes
- Managed by
- An Australian team lead
- Price
- $1,500/mo shared, $3,000/mo dedicated, + GST
- Commitment
- Month to month
Why hand it to Desk
Most buyers and sellers contact more than one dealer. The first one to reply properly usually gets the conversation, and a reply three hours later often goes nowhere.
In a small yard the person who should answer is also inspecting cars, doing test drives and at the bank. Desk takes the inbox off them without losing the personal touch.
What your assistant does
- First reply to every enquiry from carsales, Facebook Marketplace, Gumtree, your website and email, within 5 minutes in covered hours
- Qualify buyers: budget, finance, trade-in, when they want to buy
- Qualify sellers: rego, kilometres, condition, finance owing, what they’ve been offered
- Send the self-assessment link to sellers and chase it until it’s back
- Book inspections and test drives into your calendar, with reminders
- Work the follow-up list daily: overdue tasks first, then cooling leads
- Handle “is it still available?”, price questions and price-drop conversations with your rules
- Hand hot leads to you with a summary, so you call already knowing the story
Where they do it
- carsales, Facebook Marketplace, Gumtree and your website forms, landing in the carassessments.com.au lead inbox or your current DMS
- Two-way SMS and email from your dealer number
- Your calendar for inspections and test drives
- The AI first reply covers out-of-hours enquiries and hands over when Desk is back
Everything is logged in the app, so you can see every task, who did it and when.
Desk
Assistant online| Task | Status |
|---|---|
| Reply to new enquiry, Ranger XLT | 3 min |
| Prepare Form 9 for Mick O’Brien | Ready to sign |
| List 2020 Kia Sportage | In progress |
| Weekly update to 6 consignors | Due 4 pm |
Desk in the app. Sample data.
Desk weekly report
Mon to SatFirst reply, minutes
Dashed line: 5 minute target
Enquiry funnel
Hours by job, 38 this week
Desk report in the app. Sample figures.
Lead follow-up: questions
Is Desk the same as an outsourced BDC?
Close. A BDC (business development centre) handles enquiries and appointments for big dealerships. Desk does that job for independent and consignment yards, and also covers listings, consignor updates and paperwork prep.
What happens to enquiries outside your hours?
The app’s AI first reply responds straight away, at any hour, and your assistant picks the conversation up when they’re back at 8am Brisbane time.
Will buyers know they’re talking to an assistant?
Your assistant writes as part of your team, using your templates and tone. You decide how they introduce themselves.
Can they call leads as well as message them?
Yes, where you want calls made. Calls and messages are logged against the lead in the app so you can see every contact.
Hand it over this month.
Most yards start within 2 weeks. Leave your email and we’ll call within 1 business hour.